RETURNS + EXCHANGES
We understand sometimes something isn't quite right with your order.
We offer exchanges to your product within 10 days so here's what you need to know and do:
1. Please ensure your product is in its fabulous new-and-unused condition with all packaging + tags still in place. It absolutely positively needs to be unused, unworn and unwashed 🤙
2. Please ensure you're actioning this process within 10 days from purchase (exchanges are valid within 10 days only).
3. Notify us on the hello@realprettykind email with the product code of any new product you'd like in exchange to the same value or more. We'll issue you with a personal returns ID and shipping address.
4. Ship us your item to the address provided by us, with the code marked on the front packaging.
5. Once received and inspected, your replacement product will be shipped straight off to you toot suite + we'll send you a confirmation email with tracking details FYI
6. We do not offer exchanges or refunds on SALE items.
PS. Please note SHIPPING COSTS ARE UNFORTUNATELY NOT INCLUDED IN OUR RETURNS POLICY.
We would love to have extra money to absorb into this (and ourselves a holiday :)).
As it is we spend our extra money on really fab fabric; premium tailoring; paying our makers fairly; and investing in our two charity partners. The balance is REAL. But we agree, free shipping on returns would be PRETTY sweet too. Hold tight. We're working on it.
Meanwhile thx KINDly for understanding we’re a small business👍
REAL PRETTY LOVED CLUB
As part of our quest to add MORE JOY, once you've loved your RPK enough, we've plans to extend your product's life cycle + the life cycle of your love for us.🤍💚
Simply send your RPK garment back to us clean and in good condition and you score 15% Club discount on your next new purchase with us.
Pre-Loved RPK threads will be upcycled or given to Tweens in need at Christmas. Go You! 👊
Please note this currently only applies to t-shirts + sweatshirts.
And we’re working on getting your shipping for this one free or discounted. Stay tuned. This initiative’s newly implemented, so if you've questions please reach out to us on hello@realprettykind.com
THANK YOU.
We offer exchanges to your product within 10 days so here's what you need to know and do:
1. Please ensure your product is in its fabulous new-and-unused condition with all packaging + tags still in place. It absolutely positively needs to be unused, unworn and unwashed 🤙
2. Please ensure you're actioning this process within 10 days from purchase (exchanges are valid within 10 days only).
3. Notify us on the hello@realprettykind email with the product code of any new product you'd like in exchange to the same value or more. We'll issue you with a personal returns ID and shipping address.
4. Ship us your item to the address provided by us, with the code marked on the front packaging.
5. Once received and inspected, your replacement product will be shipped straight off to you toot suite + we'll send you a confirmation email with tracking details FYI
6. We do not offer exchanges or refunds on SALE items.
PS. Please note SHIPPING COSTS ARE UNFORTUNATELY NOT INCLUDED IN OUR RETURNS POLICY.
We would love to have extra money to absorb into this (and ourselves a holiday :)).
As it is we spend our extra money on really fab fabric; premium tailoring; paying our makers fairly; and investing in our two charity partners. The balance is REAL. But we agree, free shipping on returns would be PRETTY sweet too. Hold tight. We're working on it.
Meanwhile thx KINDly for understanding we’re a small business👍
REAL PRETTY LOVED CLUB
As part of our quest to add MORE JOY, once you've loved your RPK enough, we've plans to extend your product's life cycle + the life cycle of your love for us.🤍💚
Simply send your RPK garment back to us clean and in good condition and you score 15% Club discount on your next new purchase with us.
Pre-Loved RPK threads will be upcycled or given to Tweens in need at Christmas. Go You! 👊
Please note this currently only applies to t-shirts + sweatshirts.
And we’re working on getting your shipping for this one free or discounted. Stay tuned. This initiative’s newly implemented, so if you've questions please reach out to us on hello@realprettykind.com
THANK YOU.
