We know you're dying to hop into your RPK + share the joy. So read on for all you need to know. First up.. 👇
COVID 19's brought with it delays to shipping and custom outside of our control. We get this is annoying and know we'll be 100% transparent about your order and keep you informed of it's status via tracking links.
Typically all pre-tax orders over $100 get free domestic standard shipping ❤️ Because we totally love you!
However we often throw a free shipping frenzy. Stay tuned via our newsletter so you can act fast when that happens ⚡️
And YES we ship internationally!! nb. there may be local taxes and duties to pay your end. Your shipping charges with us are for freight only.
We can also ship EXPRESS. Just nominate this option in your order.
Our domestic delivery partners are Sendle and we chose them v e r y very carefully. Why Sendle?
- they're Australia’s first 100% carbon neutral delivery service
- they're Australia’s first ever technology B Corp
- they've worked hard to become Australia’s highest-rated parcel delivery service.
That's a PEOPLE + PLANET KIND win 💯
Also on the #peopleandplanetkind front, please expect to see your goods in fully biodegradable packaging. Simply remove any labels or stickers and add it to your compost and it'll be worm food in a few weeks 👊
Changes with your delivery instructions?
Please note, if you change the delivery address after purchase extra time and cost may well apply.
Any issues contact us asap at firstname.lastname@example.org + we'll get right on it.
We understand sometimes something isn't quite right with your order.
RETURNS + EXCHANGES (NEW PRODUCT)
We offer exchanges to your product within 10 days so here's what you need to know and do:
- Please ensure your product is in its fabulous new-and-unused condition with all packaging + tags still in place. It absolutely positively needs to be unused, unworn and unwashed 🤙
- Please ensure you're actioning this process within 10 days from purchase (exchanges are valid within 10 days only).
- Notify us on the hello@realprettykind email with the product code of any new product you'd like in exchange to the same value or more. We'll issue you with a personal returns ID and shipping address.
- Ship us your item to the address provided by us, with the code marked on the front packaging.
- Once received and inspected, your replacement product will be shipped straight off to you toot suite + we'll send you a confirmation email with tracking details FYI
- We do not offer exchanges or refunds on SALE items.
PS. Please note shipping costs are unfortunately not included in our returns policy. We would love to have extra money to absorb into this (and ourselves a holiday:)).
As it is we spend our extra money on really fab fabric; paying our makers fairly; + investing in our two charity partners. The balance is REAL. But we agree, free shipping would be PRETTY sweet too. Hold tight. We're working on it. Meanwhile thx KINDly for understanding👍😘
REAL PRETTY LOVED CLUB
As part of our quest to add MORE JOY, once you've loved your RPK enough, we've plans to extend your product's life cycle + the life cycle of your love for us.🤍💚
Simply send your RPK garment back to us clean and in good condition and we'll offer you a VIP discount on your next new purchase with us.
Pre-Loved RPK threads will either be upcycled or given to Tweens in need at Christmas. Go You! 👊
Please note this currently only applies to t-shirts + sweatshirts.
Also note we are working on getting your shipping for this one free or discounted. Watch this space.
This initiative is very new so if you've any questions please reach out to us on email email@example.com
THANK YOU for shopping with us.