SHIPPING + RETURNS + RP❤️
We know you're dying to hop into your RPK + share the joy. So read on for all you need to know. First up.. 👇
1. A general note on shipping: COVID 19's brought with it delays to shipping and customs outside of our control. We get this is annoying and know we'll be 100% transparent about your order and keep you informed of its status via tracking links.
2. If you need express shipping please DM us on firstname.lastname@example.org at time of your order and we'll accelerate your shipping and invoice separately. This service will be charged over and above.
3. A general note on shipping: COVID brought with it delays to shipping and customs outside of our control. We get this is frustrating to all of us so please know we'll be 100% transparent about your order and keep you informed of its status via tracking links.
GENERAL SHIPPING INFO FYI
Typically all PRE-TAX ORDERS OVER $50 GET FREE DOMESTIC STANDARD SHIPPING ❤️ Because we totally love you!
However we often throw a FREE SHIPPING FRENZY. STAY TUNED VIA OUR NEWSLETTER so you can act fast when that happens ⚡️
AND YES WE SHIP INTERNATIONALLY!!
nb. there may be local taxes and duties to pay your end. Your shipping charges with us are for freight only.
We can also ship EXPRESS. Just nominate this option in your order.
Our domestic delivery partners are Sendle and we chose them v e r y very carefully.
- they're Australia’s first 100% carbon neutral delivery service
- they're Australia’s first ever technology B Corp
- they've worked hard to become Australia’s highest-rated parcel delivery service.
That's a PEOPLE + PLANET KIND win 💯
Also on the #peopleandplanetkind front, please expect to see your goods in fully biodegradable packaging. Simply remove any labels or stickers and add it to your compost and it'll be worm food in a few weeks 👊
CHANGES WITH YOUR DELIVERY INSTRUCTIONS?
Please note, if you change the delivery address after purchase extra time and cost may well apply.
Any issues contact us asap at email@example.com + we'll get right on it.
INTERNATIONAL CUSTOMER NOTE
All of our prices are in AUD. International orders may be subject to customs, taxes, import duties, or any additional charges by your local government. As the recipient, you are solely responsible for any of these charges.
RETURNS + EXCHANGES (NEW PRODUCT)
We understand sometimes something isn't quite right with your order.
We offer exchanges to your product within 10 days so here's what you need to know and do:
- Please ensure your product is in its fabulous new-and-unused condition with all packaging + tags still in place. It absolutely positively needs to be unused, unworn and unwashed 🤙
- Please ensure you're actioning this process within 10 days from purchase (exchanges are valid within 10 days only).
- Notify us on the hello@realprettykind email with the product code of any new product you'd like in exchange to the same value or more. We'll issue you with a personal returns ID and shipping address.
- Ship us your item to the address provided by us, with the code marked on the front packaging.
- Once received and inspected, your replacement product will be shipped straight off to you toot suite + we'll send you a confirmation email with tracking details FYI
- We do not offer exchanges or refunds on SALE items.
Please note SHIPPING COSTS ARE UNFORTUNATELY NOT INCLUDED IN OUR RETURNS POLICY.
We would love to have extra money to absorb into this (and ourselves a holiday :)).
As it is we spend our extra money on really fab fabric; premium tailoring; paying our makers fairly; and investing in our two charity partners. The balance is REAL. But we agree, free shipping on returns would be PRETTY sweet too. Hold tight. We're working on it.
Meanwhile thx KINDly for understanding we’re a small business👍
REAL PRETTY LOVED CLUB
As part of our quest to add MORE JOY, once you've loved your RPK enough, we've plans to extend your product's life cycle + the life cycle of your love for us.🤍💚
Simply send your RPK garment back to us clean and in good condition and you score 15% Club discount on your next new purchase with us.
Pre-Loved RPK threads will be upcycled or given to Tweens in need at Christmas. Go You! 👊
Please note this currently only applies to t-shirts + sweatshirts.
And we’re working on getting your shipping for this one free or discounted. Stay tuned. This initiative’s newly implemented, so if you've questions please reach out to us on firstname.lastname@example.org.